Support Services


The Intercollegiate Athletic Department seeks to provide the student-athlete with a positive athletic experience. The Dakota State University athletic program strives for excellence in all sports. Student-athletes who participate have the opportunity to develop academically, socially, emotionally, and physically.

Dakota State University became a charter member of the North Star Athletic Association Conference (NSAA) conference on April 22, 2013.  As a member of the National Association of Intercollegiate Athletics (NAIA), DSU participates in the Champions of Character program.  This program instills an understanding of five core character values within the context of sports.  The five core values include integrity, respect, responsibility, sportsmanship, and servant leadership. 

DSU strives to meet the guidelines of equity in athletics.  The Equity in Athletics Disclosure Act requires co-educational institutions of postsecondary education that participate in a Title IV, federal student financial assistance program, and have an intercollegiate athletic program, to prepare an annual report to the Department of Education on athletic participation, staffing, and revenues and expenses, by men's and women's teams.  The Department will use this information in preparing its required report to the Congress on gender equity in intercollegiate athletics.  Equity in athletics data is now available at  This site provides data from thousands of colleges and universities in a convenient searchable form.

Bookstore (Trojan Center Bookstore)

The mission of the Trojan Center Bookstore is to enhance and support the educational processes of Dakota State University. The major function is to provide for the sale of new and used textbooks, full version academically priced software, school supplies, and other requirements in direct support of the academic programs of the University. Bookstore hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. Summer hours are from 7:30 a.m. to 4:30 p.m.

All academic and administrative offices may charge merchandise to their respective accounts. University Cards for charging to the proper accounts can be obtained from the department secretary. Charges are then transferred to the proper account monthly.

Each semester the Bookstore provides the on-line textbook ordering site address and password to all faculty members for placing their textbook requirements. All textbook requests must be submitted on-line to ensure the information is received in the correct format. Requests are made October 15 for the spring semester and March 15 for the summer and fall semesters. A book Buy-Back is held at the end of each semester during finals week. Books that are being used for the next semester (based on submitted orders from the instructors) will normally be purchased from the students at 1/2 of the new book retail price until the need is filled.

Faculty may purchase a "desk copy" from the Bookstore using a department card if they have not received their book from the publisher. This "desk copy" must be returned in the condition it was received within 30 days for the amount to be credited back to the department card.

Other products and services available are a local author book section, postage stamps, a mail drop, and check cashing. The Bookstore also carries a wide variety of insignia/university memorabilia.

For more detailed information regarding the above procedures, please refer to the DSU Policies 01-10-00 and 01-10-01.

Business Office

The responsibility of the Business Office is to provide financial assistance and administrative services to all areas of Dakota State University consistent with the regulations and statutes of the State of South Dakota.

Cash Handling: A full and true accounting of all funds collected, including identification of the sources of such funds, will be maintained by DSU. The collecting department or unit is accountable for all funds from the point of collection until final deposit in an approved depository bank (either on- or off-campus). More detail on management of cash funds is contained in DSU Policy 01-09-00.

Contracts: All contracts or agreements involving DSU must be reviewed by the Grants and Contracts Office and signed by the President or VP of Business and Administrative Services prior to implementation. All contracts must be reviewed for compliance with conflict of interest policies of the State (SDLC 5-23-14.2) and the Board of Regents (policy 5:3). The Grants and Contracts Office will route for appropriate signatures (a copy of the signed agreement will be sent back to the originating department) and will maintain a copy of each contract or agreement in a central repository. The Grants and Contracts Office will bill, collect, and receipt all financial transactions involving the contracts. (For more detail, see DSU Policy #01-74-00 and BOR Policy 5:3.)

Food Purchases: Purchase of food items for the purpose of hosting various constituents of DSU are guided by Board of Regents and State policies. The main hospitality account for the University is maintained by the President's Office, and requests to host various groups/activities should be routed through this office. Under no circumstances can state funds be used to purchase food items. In some instances, local and/or grant funds can be used for food purchases. For more detail, refer to DSU Policy 01-08-00, Food Purchases.

General Access Phone Service:  Billing and/or requests for line changes related to the campus phone system are handled through the Business Office.  More information is available at  

Grants AdministrationThe Grants and Contracts Office,located within the Business Office, monitors grant expenditures, financial reporting, budgeting, and compliance with state and federal policies including Effort Certification.  The Director of Budget and Grants/Contracts, located in the Business Office (256-7321), will also assist the Sponsored Programs Office, located on the third floor of Heston Hall (256-5100) with grant proposal budgeting and compliance.

Grant pre-award assistance may be sought through the Sponsored Programs Office, located on third floor of Heston Hall (256-5100). Assistance includes help in seeking funding sources, reviewing and editing proposals, and making sure proposals meet University guidelines. Policies and procedures regarding grants and contracts are located on the Sponsored Programs website.

Human Resources: The Human Resources website is located at The HR vision statement includes the following:

  • Being more strategic by providing consulting to top management and mid-level management.
  • Reducing administrative effort and serving our internal clients by implementing a modern HRIS and revamping processes and procedures.
  • Enhancing our training and development.

See also the Human Resources section of this Handbook for more information.

Inventory: All items having a life expectancy of one year or more and an initial value of $5,000 or more must be inventoried and tagged. Inventory records are kept in the Business Office. Any permanent move of equipment must be reported. The dean or department head is responsible for the inventory of all equipment and furniture within his department. Any lost, missing, or stolen property must be reported to the Business Office immediately.

Loan Collections: The Business Office is responsible for the collection of loans from students who have borrowed funds from sources controlled by the University.

Purchasing: The purchasing of all supplies, equipment and materials is done in accordance with the South Dakota Codified Laws (SDCL) and the Purchasing Procedures and Instruction Manual of the Division of Purchasing and Printing, Department of Administration, State of South Dakota. This applies to all expenditures regardless of the source of funds. Dakota State University cannot and will not be financially liable for supplies, equipment, or services except those legal obligations created by the purchasing agent.

Purchasing is done through SDezBuy, which is an on-line purchasing system. Once a requester creates a requisition, an electronic notice is sent to the supervisor or department head for approval. All requisitions are then approved in the Business Office and purchase orders are emailed or mailed to vendors. Please contact the Business Office for guidance and/or refer to the related forms and procedures on the Business Office website.

Student Organization Disbursements: A faculty or staff member who advises a student organization should make sure that no purchases are charged to the University without a requisition with the advisor's signature. All group advisors should contact the Purchasing Agent or their dean for the correct procedures for expenditure of funds.

Production Center

Postal Service: All incoming and outgoing mail is handled through the DSU Production Center. All U.S. Postal Service regulations must be adhered to for outgoing mail. No personal unstamped mail will be accepted; however, personal stamped mail will be delivered to the Post Office. Pickup and delivery will be twice per day during regular school days and at least once per day during vacation periods. In order to expedite service, please cooperate with the following:

  1. Sort mail for off-campus and intracampus and band separately all mail going outside continental U.S.;
  2. Every piece of mail going off-campus must carry a return address. It cannot be mailed without a return address which must include department name;
  3. The DSU postal service can process routine mail including insured, certified and special delivery; registered and special handling mail must be taken to the U.S. Post Office;
  4. Because of U.S. postal regulations, all business reply cards and envelopes must be obtained through the DSU postal service.

UPS, Federal Express and Express Mail services are available for University business and personal business. Departments wishing to use these services must have the mail in the Center by noon to guarantee same day mail. Make sure you have a mailing label on the package or letter and indicate account to be charged, and if special services are required such as insurance, next-day or two-day air service.

Desktop Publication Services: DSU offers a variety of desktop publishing services through the Production Center. Scheduling of these services is coordinated through the Production Center.

Printing: Printing services are scheduled through the Production Center. Printing projects are given priority based on the order in which they are received, required deadlines and need. Final authority on priority rests with the Vice President for Business and Administrative Services. The Production Center will assist in determining the most cost-effective way to produce a final printing project and will provide assistance in writing specifications and obtaining quotes from vendors. Please allow adequate time and notice when preparing a project.

All copy jobs requested at the Production Center must be accompanied by a complete and signed work order that indicates what is needed and the account/department that is requesting it. University cards for charging to the proper accounts can be obtained from the department secretary.

Community Center

The Community Center is a joint project of the City of Madison and Dakota State University and is available to the campus, community and surrounding area through payment of a membership fee or a daily usage charge. Students who are enrolled in six or more credit hours are automatically members during their period of enrollment. DSU employees may pay their annual membership fee through payroll deduction by contacting the Human Resources Office.

The facility includes an aquatics area that contains a pool, whirlpool, sauna and outdoor sprayground. The youth center, general-use area, two racquetball courts and three basketball courts comprise a large part of the first floor. There is also a kitchen, childcare area, locker rooms, and offices. The upper level consists of a fitness area, aerobics room, and a walking/jogging track.

For more information, visit the Community Center website.

Enrollment Services

Dedicated to effectively linking students to faculty and learning, Enrollment Services at DSU is responsible for access to information and services offered by DSU in the areas of recruitment, admissions, entry-level assessment, registration, financial aid, billing, academic progress and academic records. Enrollment Services is located on the first floor of Heston Hall.

Academic Progress and Academic Records: Electronic program evaluations showing course work completed and work left in order to complete the chosen undergraduate degree are available to students and advisors on-line using WebAdvisor. Course evaluations for transfer students are done on demand and prior to registration. Graduate students meet with the Dean of Graduate Studies and Research.

Class rolls are available to faculty on-line. The college secretary is also an excellent resource for access to enrollment information. Mid-term and final grades are recorded on-line on or before the due date as listed in the official university calendar, and the signed paper copy of the roster is sent to Enrollment Services for storage. The grade report is a permanent record and must be signed and dated. If an incomplete grade is submitted for a student, a written explanation and statement of work to be completed must be provided to the student, the dean and attached to the grade form.

Final grades are available to students on-line as grades are submitted. Each student receives information on how to access their grades and other academic information at the time of early summer registration or prior to the time they register for their first semester at DSU. Faculty can access their advisee's grades on-line. The academic appeal process is outlined in the University catalog.

The Registrar oversees the fulfillment of all requirements for graduation for undergraduates. Candidates for graduation must complete an application for graduation and schedule a degree audit with the Registrar one semester prior to their last semester. The results of the degree audit are sent to the advisor and student via email. Graduate students meet with the Dean of Graduate Studies and Research to do their degree audit and apply for graduation. A listing of candidates for graduation is provided to faculty members immediately prior to commencement to allow for any concerns or comments on the part of faculty. Comments should be directed to the Registrar and copied to the Dean.

Admissions and Recruitment: Faculty and staff assistance is critical in the recruitment process. DSU visitors provide a significant percentage of incoming students each year and are a priority in the recruitment effort. Individuals are encouraged to contact Enrollment Services for specific information about recruitment activities or areas for possible participation. Specific questions about the admissions process, residency requirements, transferability of credits, etc. may be addressed to Enrollment Services.

Billing and Payment: Billing and payment processes are coordinated by the Cashier and Business Office. The payment schedule is published in the on-line calendar. Student billings are posted electronically through the SDePay system and emails are sent when a bill is posted. Current account balance along with transaction history is available in SDePay, and students are able to pay electronically through the SDePay system.

All funds received by the University are deposited at the Cashier's Office on first floor of Heston Hall. This office will also cash checks, make change, and perform other related functions for the students and staff at DSU. Personal checks will be cashed up to a maximum of $10. Petty cash disbursements can be made up to a maximum of $50. A petty cash form with the fund supervisor's signature and an itemized receipt must be presented before reimbursement can be made. Hours are Monday–Friday 8:30-4:00.

Entry-level Assessment: Entry-level assessment is coordinated with the Assessment staff to provide for placement testing of all incoming undergraduate degree-seeking students. Specific requirements are noted in the DSU catalog. Assessment information is also available for the advising folders.

Financial Aid: Financial Aid policies are noted in the DSU catalog including specific information related to eligibility for financial aid and meeting satisfactory progress requirements. Return of Title IV Aid and refund information is also detailed in the catalog. In addition, brochures outlining financial aid procedures and explaining the various scholarships are available from the Financial Aid Office. The Federal Work-Study program is administered for the campus through the Financial Aid office.

General Access Phone Service: The public, general access phone number for Dakota State University (256-5111) is monitored Monday through Friday during regular office hours by the Enrollment Services.  It is not monitored on weekends and holidays.  Billing and/or requests for line changes related to the campus phone system are handled through the Business Office.  More information is available at  

Registration: Registration for undergraduate students is coordinated by Enrollment Services. All currently enrolled students are encouraged to pre-register during their assigned day and time in November for the next spring and summer semesters and in March / April for the next summer, fall and spring semesters.  Graduate students register with the assistance of the Graduate Office.

Veterans Affairs: The Veterans Benefits Coordinator is located in the Enrollment Services Office on the first floor of Heston Hall. The Veterans Affairs Office, located in the lower level of Heston Hall, is staffed by students who are veterans. These individuals serve as Veterans Administration-funded counselors to assist veterans with applying for benefits and related information.

Extended Programs Office

Extended Programs is responsible for program planning, marketing, program implementation and overall management of courses and programs offered by alternative delivery (i.e., Internet, DDN) or at off-campus locations by Dakota State University.  Working in partnership with the colleges and the institution's academic support areas, Extended Programs works to design and develop active and collaborative courses and degree programs at a distance or at off-campus sites such as the University Center in Sioux Falls.

The Extended Programs staff is located in the Tunheim Classroom Building and consists of the Director of Extended Programs, Instructional Design Specialist, a distance education specialist, and a senior secretary.  This team serves the needs of students who are enrolled in the online and videoconferencing courses at DSU and in courses at off-campus locations.  The office is the mainstay of distance services to students, working with the administrative offices of DSU to provide these services.  The office staff assist faculty in the design and implementation of courses delivered by various forms of technology and proctoring for on-line courses.  The office can be reached by calling 256-5049 or toll-free at 800-641-4309, or by email at The Extended Programs website contains more information.

The videoconferencing classrooms on campus are located in the Tunheim Classroom Building (TCB).  The Dakota Digital Network (DDN) video classroom is TCB 103.  The Governor's Electronic Classroom (GEC) is TCB 111, and a third video classroom is TCB 109.  Anyone on campus who would like to schedule time in the video classrooms can contact Extended Programs at 256-5049.  For technical support of the videoconferencing classrooms and the presentation classroom equipment, please email

Graduate Studies and Research Office

The mission of the Office of Graduate Studies and Research is to promote excellence in graduate education and research at DSU. The Dean of Graduate Studies and Research collaborates with the Graduate Council, the graduate program committees within each college, and graduate faculty to conduct strategic planning, ensure program quality, and develop and implement graduate policies. The office also collaborates with the research committee, and the Office of Sponsored Programs to promote academic research across campus. The office provides faculty and students with information, assistance and support services related to curriculum, policies, and procedures; coordinates the graduate admission and registration processes; and provides oversight for the University's research agenda to ensure a link between graduate education and the University's research activities. The office is responsible for the day-to-day operation of the graduate programs, works with University student services to provide appropriate support services for graduate students, and serves as the official office of record for graduate student files.

Information Technology Services

Information Technology Services (ITS) advances the mission of DSU by ensuring reliable core systems and network infrastructure, excellent technology support, and assisting technology integration into the curriculum and business processes.

ITS is responsible for the planning, management, and direction of technology initiatives in support of both academic and administrative operations at DSU.

ITS provides the campus community with a diverse set of technology services including:

  • Development, monitoring, and maintenance of the campus data network;
  • Help desk and tablet repair services;
  • Computer lab and server management;
  • Administrative application development;
  • Website and web application development services;
  • Academic technology training and assistance;
  • Multimedia services;
  • And much more!


Our Work Units Include:

Help Desk and Tablet Repair                                                       Networking and Multimedia Services

Stephanie Baatz, Director                                                             Craig Miller, Director

Contact:                                                                  Contact:

Phone:  256-5675


Administrative Systems                                                                Web Services

Marilyn Halgerson, Director                                                         Brent Van Aartsen, Director

Contact:                                    Contact:


Instructional Technology & D2L

Haomin Wang, Director



Institutional Effectiveness and Assessment

The Office of Institutional Effectiveness and Assessment (OIEA) supports student learning by assessing students' knowledge, skills, and abilities and provides information and services to students, faculty and staff. Students should contact the OIEA for information on the ACT COMPASS, Accuplacer, Residual ACT, Proficiency (CAAP), Praxis, major-field assessment and CLEP exams. The Office supports the academic and administrative units in developing and evaluating their institutional effectiveness plans and assists the Assessment Coordinating Committee in evaluating DSU's Academic Assessment Program. The Office also supports the university's accreditation processes, and provides assistance to academic and administrative units in a broad range of activities including support for regional and program accreditation, conducting and analyzing surveys and administering and ensuring compliance with statewide policies. More information can be found on the OIEA website . Please stop by the office, which is located on the 3rd floor of Heston Hall, or call 256-5101 for more information.

International Programs

International Programs

The International Programs Office (IPO) promotes international diversity on campus by working with international students seeking admission, providing study away opportunities, offering ESL instruction, and carrying out stipulations of agreements the university has with universities abroad. Study away opportunities include short-term faculty-led programs, and semester or academic year programs. In addition, DSU cooperates with the other Regental institutions in South Dakota for study away opportunities. The IPO is certified by the Department of Homeland Security through the SEVIS system to assist qualified international students seeking admission with the I-20 process.

DSU is a member of the National Student Exchange, providing exciting new opportunities for our students. Expand your learning by exchanging to one of nearly 200 campuses across the nation, Canada, Guam, Puerto Rico and US Virgin Islands. Explore new areas of study and cultures, broaden your personal and educational experiences and become more independent and resourceful!  Exchanges are available for up to one year and include access to study opportunities in over 40 countries! DSU is also a member of the Magellan Exchange—a non-profit consortium of universities worldwide. The Magellan Exchange provides an opportunity for students to study and take part in an internship (in some cases) in another country at an affordable cost. There are opportunities for faculty to apply for short-term professional development and research collaboration experiences through the faculty exchange program, as well. Check out the list of member institutions:

The Dakota English Language Institute (DELI) provides English as a second language learners with the language skills and cultural awareness necessary for academic and career success.   The DELI is an intensive academic English program designed to help each student with his or her individual language needs.  Beginner to advanced levels are available, and each level offers more than four individual courses.  In addition, the program is designed to acclimate students to university life and the rigors of an American academic program.

The IPO also works with the International Club, which is open to all students, faculty and community members who wish to get to know people of other cultures on a personal level. The University has active agreements of cooperation with international universities, including Shanghai Jianqiao University, Tamagawa University in Tokyo, and the Arab Academy for Science and Technology and Maritime Transport in Alexandria, Egypt.

Karl E. Mundt Library & Learning Commons

The Karl E. Mundt Library & Learning Commons provides a wide range of library services as well as a diverse collection of reference and informational materials for the use of the faculty and staff of Dakota State University. The library building is regularly open six days a week, but 24-hour access to many library resources and services is available online. Visit the library's homepage to search for information, request services, and learn more about the library.

Library faculty and staff are eager to provide assistance to you. Do not hesitate to ask for assistance whenever you need it. We offer "hands-on" workshops so that you can explore new electronic information services. We encourage faculty to expect students to make maximum use of the library's staff, collections, and facilities. We duplicate online the high level of service provided in the library building. The librarians are knowledgeable about our collections and are excellent partners for designing practicable and successful research assignments. Suggestions and comments are always welcome.

Philosophy: In an information society, information literacy is critical. DSU students should be able to find, evaluate and use information for problem solving and decision making in all aspects of their lives -- at home, in the workplace, and as informed citizens in a democratic society. Our goal in the library is to provide the instruction and tools students need to be effective information users. The library strives to create an environment in the building and online that will help students develop the higher order thinking abilities necessary for continued learning and work in their fields. Collaboration between classroom faculty and library faculty can produce projects and activities that not only teach students how to use information effectively but also increase the amount of subject matter covered, enrich in-class discussions, and strengthen students' understanding of the subject matter.

Library Hours during Fall and Spring Semesters

  • Monday - Thursday: 8 a.m. - midnight
  • Friday: 8 a.m. - 7 p.m.
  • Sunday: 2 p.m. - midnight.

The library is open fewer hours or is closed during holidays or semester breaks. Only limited library services are available during the last two hours of operation. Library hours typically expand to close at 1 a.m. Sunday – Thursday during the last two weeks of the semester.

24-hour access to research databases and services is provided on the Library home page at

Find all you need to know about library services for faculty and staff at Faculty/Staff: Tips from the Library

Karl E. Mundt Historical and Educational Foundation

The lower level of the Mundt Library houses the Karl E. Mundt Archives, which consist of approximately 1.2 million items recording the late Senator's 31 years of service in Washington, D.C. The collection is available for research activities by faculty and students. Arrangements for tours or access to the materials are made by the Archivist. Additional information is available by selecting "Karl E. Mundt Archives," a button on the bottom of the Library's homepage.

Contact: Archivist -- Bonnie Olson, 256-5211 or e-mail

Outreach Services (OS)

Dakota State University reaches out to the community to provide services and expertise. This outreach has assisted a number of companies, educational institutions, and government entities. These services include, but are not limited to, the K-12 Data Center which provides various services to the school districts of South Dakota, and the Center for the Advancement of Health Information Technology which provides services to healthcare providers and other health IT-related entities or initiatives, consumer engagement initiatives, and k-12 education materials.  Outreach Services typically offers student employment and/or internship opportunities.  To learn more about Outreach Services, please visit their website.

Physical Plant

Buildings/Grounds Maintenance: Building maintenance is provided by carpenters, electricians, and plumbers. Work is organized and scheduled on a regular and timely basis. Larger renovation projects and extensive repairs are scheduled during vacation periods. Grounds personnel maintain lawns, shrubbery,flower beds, walkways, and parking areas, remove snow, and perform other similar services. (See Snow Removal Policy, DSU Policy #01-40-00.) Day-to-day maintenance requests, emergency assistance, and information are handled through email, two-way radios, and cell phone/telephone.

Requests for special services or routine maintenance requests are through the Sprocket Work Order Program on a "Work Order" form either by the department secretary or department supervisor.  For general operations activities, special services are considered to be those tasks performed which are not routine maintenance or repairs to the building structure and its central utility and mechanical systems (doors, hinges, windows, faucets, electrical outlets, light fixtures, heating, ventilation, air conditioning, etc.) Work requests should be submitted by using the Sprocket Work Order Program ("Work Request" link) on the DSU Physical Plant website.  Department heads and secretaries have login access. Faculty/staff that have spending authority for a special project should contact the Physical Plant for login access, if needed.  Departments will be charged for time/materials for special services projects. Therefore, departments submitting the work order must select the location and correct fund title and number to be charged for the work at the time of submission. (Contact the Physical Plant regarding charge-back rates.) Examples of special services which will be charged back to departments or programs are as follows: service to equipment or furnishings used exclusively by an academic department or program, services requested outside the timeframe of routine maintenance such as repainting an office prior to its scheduled time, and changes in building mechanical/electrical systems or structure to accommodate an academic function. Cost estimates may be provided prior to proceeding with a project, but are considered estimates, not guarantees of maximum cost.

Campus Security: Campus security includes services of a night watchman locking doors, checking buildings and tending boilers. The night watchman is also available for escort service and can be reached by cellular phone (480-3348) during his working hours. All exterior doors are normally locked at the conclusion of activities for the day and are kept locked on weekends and holidays. Faculty and staff are responsible for locking their own offices. The safety of students, employees and visitors is a matter of highest priority for the University. The goal of achieving maximum safety requires the continuous efforts of all persons within the campus community. Part of that effort includes being fully aware of institutional policies and procedures related to safety and security. A complete copy of the Campus Safety and Security Report appears on the DSU website under Consumer Information, in the Health and Safety section.

Custodial Care Custodial care is provided for all buildings on campus. Concerns regarding custodial care should be channeled through the deans/department heads. Buildings scheduled for use after regular working hours and holidays require a request for custodial overtime to the Physical Plant Director from the group needing custodial assistance.

Emergency: A night watchman is on duty during evening hours and can be reached by cellular phone (480-3348). (If calling from on campus, dial 9-480-3348.) In case of a maintenance emergency on weekends or holidays, call the following people:

(If calling from on-campus, dial "9" in front of number listed)

  • Night Watchman Office  256-5221
  • Corey Braskamp (Phys Plant Mgr, Electrical) 270-3501
  • Brian Benson (Plumbing/HVAC) 270-7615
  • Jeff Rasmussen (Plumbing/HVAC) 270-0716
  • Eric Hass (Carpentry/Locks) 1-605-366-5985
  • Ben Gearhart (Carpentry/Locks) 480-2553
  • Kelvin Hoekman (Electrical) 480-0633
  • Pat Keating (Phys Plant Director) 256-4085 or 480-3347

Furniture/Equipment Moving: Furniture and equipment will be moved by the Physical Plant in response to work order requests approved by the department heads. Physical Plant personnel will not move pianos. The department requesting the move should contact a professional mover.

The Computing Services staff should be contacted regarding computer equipment moves or needed repairs.

Keys: All matters relating to keys should be directed to the Physical Plant. Lost or unreturned keys may require locks to be changed, which will result in a charge assessed to the office losing the key(s). Lost keys should be reported immediately to the Physical Plant. Under no circumstances may an employee or student loan their key to another person, nor may any key be duplicated or replaced other than through the DSU Physical Plant. (See DSU Policy #01-39-00.)

Parcel Delivery: The Physical Plant is the receiving center for all large deliveries and large UPS deliveries. In turn, the appropriate departments are notified upon receipt of the shipments. During the academic year, deliveries are made by a student worker. UPS deliveries for residence hall residents will be made at the Student Services Center.

Parking: The Director of the Physical Plant is responsible for the operation of the DSU parking system. A copy of the parking regulations is available as DSU Policy #01-80-00.)

State Vehicles: The Physical Plant has the responsibility for maintaining the local state motor pool. Faculty, staff, and students may use the state vehicles for official university business. Athletics and Colleges (BIS, Education, Arts & Sciences): contact your department secretary to make your reservations. All other departments can make reservations by completing the Fleet Reservation Form on the Physical Plant Fleet website ( Request must include type of vehicle (car or van), date and time of departure and return, destination, name of driver, office and home numbers, and fund to be charged. Due to a large volume of usage, reservations should be made well in advance. During the winter, authorization to use a State vehicle is subject to weather and road conditions. Employees, students and volunteers using fleet vehicles are required by Executive Order to use safety belts at all times. Students who use state vehicles for official university activities will be required to present proof of financial responsibility. This proof must be a written certificate of any insurance carrier duly authorized to do business in this state certifying that the student has in effect a motor vehicle liability policy. The student must also have a valid driver's license. (For more information, see DSU Policy #02-77-00.)

Use of University Facilities: Faculty, staff and student organizations utilizing state buildings for events other than scheduled classes must make advance reservations by contacting the office responsible for the required space (i.e., the Student Services Center reserves space in the Trojan Center and the President's Office staff reserves the Brinker Conference Room located in Heston Hall; college offices reserve classroom and conference room space within their respective areas; the Mundt Foundation area is reserved by calling the Foundation directly). Reservations should be made as much in advance of the intended event date as possible. If the event is to occur after 5:00 pm on weekdays, the individual signing the reservation form must obtain the appropriate keys from the Physical Plant the day of the scheduled activity to open and lock their event facility. Keys may be obtained from the Physical Plant by 5:00 pm on Friday for any scheduled weekend facility use and returned on the first working day following the event. Off-campus groups may use university facilities by following the procedures explained above. If the supervisor of a group scheduled to use the facilities cannot obtain keys from the Physical Plant, they may make special arrangements with the Physical Plant. A rental fee is charged for use of university facilities by off-campus groups. (See DSU Policy #01-76-00.)

Utilities: The Physical Plant is responsible for utility service, including heating, cooling, power and lights, water, and sewer for the campus. High energy costs require conservation habits and efforts. Your cooperation is appreciated.

Public Relations

Media Releases: Information about any aspect of DSU including personnel, activities, and programs will be provided to the public media only through (or with the permission of) Public Relations. News items, publications, advertising, mailings, etc. for external (off-campus) audiences must all have the approval of Public Relations to ensure that University information is communicated consistently in terms of design and content. (For further information, refer to DSU Policy #01-61-00.)

Logo Usage: All entities of Dakota State University have access to the official DSU logo and identifier for use on publications, reports, and other materials distributed both on- and off-campus. Specific guidelines for logo usage are provided in DSU Policy #01-63-00.

Sponsored Programs Office

The Sponsored Programs Office is the focal point for the support of scholarship, creativity, and the research environment at Dakota State University.  We do this by providing the services needed by faculty and staff to successfully develop and submit competitive proposals, manage their grant-funded projects, comply with state and federal agency sponsored research requirements, and reward and recognize scholarly achievements.  The Office has a variety of resources to identify funding opportunities such as the Community of Science and the Foundation Directory.  Complete information on the Sponsored Programs Office can be found at its website.

Student Affairs

The Division of Student Affairs coexists as an integral part of the educational mission at Dakota State University.  It is our intended purpose to provide support services and cutting-edge programs for students as they pursue their personal, professional and academic goals.  These programs are directed toward ensuring that all students receive a holistic education through active participation in intellectual, cultural, spiritual, recreational, social or other expressive experiences and opportunities.  This is all accomplished through the various functional units within Student Affairs, which include: Admissions, Alcohol & Other Drug Programs, DSU Bookstore, Career Services, Student Development and Academic Support, Diversity Services, Food Services, Financial Aid, Leadership Programs, Student Health Services, Intramural and Recreation Sports, New Student Orientation, Residence Life, Student Activities, Student Union and Student Conduct.  More information about Student Affairs can be found at their website.

The Division of Student Affairs, through the Student Services Center, has responsibility for publication of the Trojan Student Handbook.  This handbook is designed for the information and convenience of the Dakota State student. It is intended to provide the student with an understanding of the history, services, facilities, expectations, policies and procedures that are part of the institution. The Trojan Handbook is available online by accessing the Student Life page on the DSU website and clicking on the "Student Handbook" link..

Admissions & Financial Aid 

See Enrollment Services section of this chapter.


See beginning of this chapter.

Career Services

Career Services offers centralized services to all students in all majors. It consists of three main areas: student employment, internships and full-time employment upon graduation. Student Employment offers part-time, temporary, and seasonal job opportunities for students, assists with work-study placement and has access to all Department of Labor listings. Internships allow students to obtain "hands on" experience which enhances employability upon graduation.  The Office of Career Services can assist students with locating internship opportunities and full-time employment upon graduation. Hundreds of full-time positions are announced daily through the Career Services' website and emails. Several other services are offered through Career Services, some of which include individual career advising, career exploration, on-campus recruiting, mock interviews, multiple job fairs, various workshops, classroom presentations, information sessions and credential files. The Office of Career Services serves as a connecting point between students and employers in an increasingly diverse and competitive job market and is committed to providing excellent programs, services and opportunities to increase life-long job search knowledge and abilities.

Code of Conduct System

Responsibility for administering the University code of conduct system lies with the Conduct Officer for Student Affairs. Current behavioral expectations, sanctions, disciplinary agencies, and related procedures are explained in the Trojan Handbook.

Conference & Events Services

The Conference and Events Office serves as an information resource for those needing assistance in planning events.  The Office staff will work with you to find the perfect location to accommodate your events, meetings, camps, and conferences. The Conference and Events Office serves as the primary point of contact, for internal and external customers, to book events, reserve meeting space, summer housing, and catering reservations. University Event staff are available to assist at varying levels to ensure that each event successfully projects the University's commitment to excellence.  Contact:  Donna Fawbush at 605-256-5666 or


The Student Development Office provides students with confidential educational and personal counseling in order to assist them toward better self-understanding, self-direction and the selection of more objective approaches to problem resolution. The Office serves as a counseling consultation resource for instructors, advisors, and staff. Contracted referral and emergency service agreements are maintained with professional services within the community of Madison.

The Office is also responsible for (1) counseling and tracking the class attendance of students on Academic Probation, (2) providing appropriate counseling, educational, and referral services for students dealing with substance abuse issues, (3) coordination of Starfish, (4) training for residence life staff, (5) operation of the Student Success Center, (6) coordinating the needs of students with disabilities, and (7) providing programs pertaining to wellness, including prevention of substance abuse.

Diversity Services

The principle responsibility of Diversity Services is to prepare our students by education and example to increase their awareness, commitment and dedication to pluralism, multiculturalism, and social justice as our culture becomes part of the evolving "global village". Focus is on attainment of the following three University diversity goals:

  1. To create a university that encourages and models respect for all individuals and provides equitable opportunity for the attainment of professional goals and personal fulfillment.
  2. To create a diverse community of students that reflects both societal and individual differences.
  3. To create a diverse community of faculty, staff and administration that reflects both societal and individual differences.

Food Service

Dakota State's Food Service is operated by ARAMARK, for the benefit of the students, staff, and faculty of the University. The operation of the University Marketplace is described in the Trojan Handbook. Faculty and staff are welcome to dine at the University Marketplace which offers an all-you-care-to-eat style of service for the greatest customer flexibility. This style of service includes paying a price as you enter the facility and selecting from a wide variety of food choices, including salads, pizza, deli, grill, soups, home, action station, fresh baked goods, and a full range of beverages. Also available is Myxers Lounge that houses Einstein Bros. Bagel and our convenience store.  Einstein Bros. Bagel offers a variety of bagel entrees to fit your all day needs along with brewed coffee, espresso, and non-coffee specialty drinks. 

Faculty and staff are encouraged to participate in faculty/staff meal plans designed for convenience and flexibility  You can purchase 20 meals for $100 plus tax or 5 meals for $30 plus tax to utilize in the Marketplace.  Dining Flex in any amount can also be added to accounts. Visit Student Services to join today!  

Intramural Athletics

The Dakota State Intramural Athletics program consists of a wide variety of sporting activities and events during the academic year. The program is managed by a half-time Director, along with student assistants and is funded by the General Activity Fee. Full-time DSU students are also encouraged to maintain an active and healthy lifestyle by taking advantage of their unlimited, free access to the Madison Community Center.

New Student Orientation

New Student Orientation activities are designed to acquaint students with their new environment in order to make their transition to the University as smooth as possible. Activities in support of the fall semester include (1) presentations by various offices at the summer pre-registration sessions, (2) the Information Highway (concurrent panel presentations) conducted the day before classes begin, (3) a schedule of events/activities during the first three weeks which provide information and the opportunity to become acquainted with faculty and staff, as well as other students, and (4) the General Studies 100 course. A more limited set of activities is conducted for students new to the University in the spring.

Residence Life

General information regarding the University Residence Life program is found in the Trojan Handbook and in the University Catalog. The total capacity of the five residence halls is 662. The resident directors are full-time staff members of the University and have other responsibilities within the institution. All costs of the operation of each residence hall are borne by the occupants; no state funds are involved.

Student Government and Publications

Student government at DSU (as explained in the Trojan Handbook) is embodied in the Student Senate. Composed of four officers and sixteen at-large senators, the Senate is the elected government of the Student Association to which all enrolled students belong. Students, appointed by the Student Senate Association, participate in institutional governance through membership on institutional committees. The Vice President & Dean for Student Affairs serves as Advisor to the Senate. Student media and publications, to include the Trojan Times student newspaper, KDSU radio and New Tricks literary magazine, operate as independent entities with the Vice President & Dean for Student Affairs serving in an advisory role.

Student Health Services

Nursing staff of the Interlakes Medical Center provide health services to DSU students through a contractual arrangement. The staff provides information to students and makes initial diagnosis of illnesses and injuries. Physician referral exists by contract with the Interlakes Medical Center, as well as with the Madison Community Hospital. DSU holds an annual Wellness Fair, as well as various activities related to health and wellness throughout the school year. Further details are described in the Trojan Handbook.

As a supplement to our existing health services, a STUDENT INJURY AND SICKNESS INSURANCE PLAN is available through Mega Life and Health Insurance Company per an agreement with the South Dakota Board of Regents. The plan is described in detail at the SD Board of Regents website ( This information is also available from the Student Services Center, 256-5146.

Medical Emergencies

In case of a medical emergency, call 9-911, then:

  • Call a supervisor or hall director.
  • Remain with the person.  If the person is conscious, ask the nature of the problem.  If not, check for breathing, pulse and bleeding.  Administer first aid and CPR within the level of your training.
  • Protect the person from disturbances.
  • Search for any emergency identification (i.e., ID bracelet, necklace).
  • Wait for emergency personnel to arrive and convey to them all pertinent information.

In a psychological emergency (suicide attempt, disoriented/disturbed person), call 9-911, then:

  • Call a supervisor or hall director.
  • Remain with the person unless your safety is threatened.
  • Remain calm and attempt to calm the person.
  • Wait for emergency personnel to arrive and convey to them all pertinent information.

Student Union and Activities

An explanation of the services and facilities of the Trojan Center, the DSU Student Union, is found in the Trojan Handbook. Responsibility for management of the "TC" is vested in the Director of Residence Life and Student Union. This building is financed by student fee income; no state funds are involved.

Numerous student organizations exist at DSU. A listing appears in the Trojan Handbook. The University considers these organizations to be excellent opportunities for student growth and development. The Director of Activities is responsible for providing assistance to officers and advisors of student organizations. The Office of Student Activities works to provide leadership opportunities through workshops and volunteer experiences for all students. Student organizations, as well as individual students, are recognized at various times throughout the year for exceptional involvement at Dakota State University and within the community.

Student Success Projects

The Student Affairs Office conducts a number of projects designed to enhance student persistence and success. These include reviewing the progress of students on conditional admission and readmission from suspension, and aiding academic advisors to contact advisees who fail to maintain appropriate contact with their advisor. The Office seeks to serve as ombudsman for any student having an unresolved problem.

DSU is committed to the success of our students. We strongly feel that it is our obligation to help students achieve their educational goals, while enjoying a rich and rewarding college experience.   This commitment is demonstrated through strong collaboration between cutting-edge in-class learning and academically purposeful out-of-class experiences.

DSU's Student Success Committee is responsible for the coordination of the campus-wide student success efforts.  The committee consists of the champions of each of the new student success projects, the President, the college deans, the director and assistant director of institutional effectiveness plus faculty and student representatives. The vice presidents of student affairs and academic affairs chair this new committee. The Committee's responsibilities include:  

  1. Implement and evaluate the university’s student success plans
  2. Collaborate with the Institutional Effectiveness Committee to ensure the colleges and functional units’ student success plans are incorporated into the campus-wide efforts related to student success
  3. Evaluate data to monitor student success activities and support institutional improvement
  4. Ensure that the campus is informed of all student success activities 

To support student success, the university developed a comprehensive student success plan which incorporates several new initiatives launched in Fall 2012 in addition to well established programs that support all students.

 Student Success Initiatives                                                                                

University Card Services

The University Card is the official identification card for the DSU community. The Card provides access to the Library, the Community Center, and various activities and athletic events. The Card, which is not transferable to another person, should be carried at all times on campus.

In addition to serving as an access card, the University Card can act as a prepaid, stored-value debit card through a program called Trojan Gold. Funds stored as Trojan Gold may be used at the Bookstore, the Production Center, vending machines, copiers, concessions, the Marketplace, Einstein Bros. Bagel, and Bits ‘n Bytes. It can also be used off-campus at off campus at Classic Corner Convenience, Dairy Queen, McDonald’s, Pizza Ranch, Scooby’s Convenience, Stadium Sports Grill, and Taco John’s.

A Trojan Gold account can be opened with an initial deposit of $25 or more. Funds may be added at any time by means of cash, check or credit/debit card. Another option for adding Trojan Gold to your card is by stopping into Human Resources and signing up for monthly payroll deduction.  You are also able to register yourself on the E-Accounts site at On this site you are able to add funds to your card via credit/debit card, deactivate/reactivate your card if lost or stolen, and look at your personal transactions. Once you have registered yourself as an eAccounts user online, you may also add the eAccounts mobile app to your Apple or Android device by searching for “Blackboard Transact Mobile eAccounts” in the App store.  This app does the same functions at the online web eAccounts but with added convenience of being able to access it on the go.  Before you can add money onto your card via your mobile device, however, you must first have a saved payment at the online eAccounts site as you will not be able to add debit/credit card information on the mobile device. 

If a card is lost or stolen, it should be reported immediately to the University Card Office in the Student Services Center or go on to eAccounts mobile app and deactivate your card. Once deactivated, funds are protected.

University Advancement

Alumni Office

The Alumni Office serves as a liaison between the alumni of DSU and the University. The Alumni Office develops activities and programs that provide information, education and opportunities for involvement of alumni. It also assists in the planning and coordination of activities hosted by the Alumni Association Board of Directors.

DSU Foundation

The DSU Foundation was established to advance the mission of the University by raising private funds for academic, athletic, and general support. The DSU Foundation focuses primarily on increasing the number of scholarships available for our students and handles the administration of both DSU and externally-sponsored scholarships. The current invested endowment exceeds $7 million and supports more than 450 scholarships. The DSU Foundation Board of Trustees is made up of alumni and friends committed to helping the Foundation be successful in raising financial support.

Capital Campaign - Dakota State University, through the DSU Foundation, launched its first ever capital campaign - DSU 2.0 The Capital Campaign - in September 2008.  The Campaign's goal is to raise $37 million.  The Campaign initiatives are:

  • Information Systems Classroom Building - $10 million;
  • Indoor Athletic Facility - $10 million;
  • Annual Champion Scholarships - $3 million;
  • Annual Athletic Support - $2 million;
  • Annual Operations - $2 million;
  • Academic Endowment Fund - $3 million;
  • Faculty Endowment Fund - $2 million;
  • Athletic Endowment Fund - $3 million; and
  • General Endowment Fund - $2 million.

Last Updated: 4/28/14