Tablet Repair Services / Replacement

OFFICE OF RECORD: Computing Services
ISSUED BY: Director of Computing Services
APPROVED BY: 03-62-00
EFFECTIVE DATE: 2/6/06 (Last Revised 11/28/06)

03-62-00

Scope

Provide direction for the repair of University Tablet PCs assigned to students, faculty, and staff, establish a fee for repair of damage caused by abuse or neglect, and assign responsibility for the replacement of lost or stolen Tablets.

Policy

DSU, under agreement with Gateway, will provide warranty and repair services for University Tablet PCs assigned to students, faculty and staff. Repairs necessitated by component failure will be provided at no charge, provided that these repairs meet Gateway's warranty specifications and the warranty is still in effect on the components. Damages resulting from abuse or neglect will be repaired at a nominal charge.

Tablet users are responsible for the replacement cost if their assigned computer is lost or stolen.

Procedure

All Tablet PC repair services will be provided at the Technology Support Desk in the Karl Mundt Library. Tablet users are responsible for arranging delivery of the tablet to and from the Support Desk if they are unable to deliver the Tablet personally. If the repair time is lengthy enough that the Tablet must be left at the Technology Support Desk and if a spare Tablet PC is available, the user will be provided with a spare Tablet PC until the repairs are completed. The spare should be returned as soon as possible to the Technology Support Desk once the user is notified that repair to their personal Tablet has been completed.

If the damage to the Tablet PC appears to be the result of abuse or neglect, then the user may be charged a nominal fee for the repair service. Examples of current charges are (but are not limited to):

• Liquid spilled on tablet — $50
• Broken screen — $50
• Electrical damage — $50
• Cracked/smashed case — $75
• Extensive component damage — $100
• Lost or damaged pens (M275) — $25 (approximate cost)
• Lost or damaged pens (M285) — $45 (approximate cost)
• Lost or damaged power adapter (M275) — $35 (approximate cost)
• Lost or damaged power adapter (M285) — $60 (approximate cost)

*Lost pens and power adapters are the responsibility of the user and can be purchased either at the Bookstore or from the Gateway website. Users turning in tablets with damaged or missing pens or power adapters will be charged for the damaged or missing item.

Tablet users are required to report the loss or theft of their assigned Tablet PC to the Technology Support Desk (by email at help@dsu.edu or by phone at 256-5675 as soon as possible. DSU recommends that all Tablet users check their homeowner/renter insurance policy for coverage against loss or theft of the assigned Tablet PC.